Because you have to succeed
when power and gas fail.
Daupler's comprehensive set of tools keep you in the know and working more efficiently.
Daupler documents each step in the response process and creates an audit trail of the incident response. Managers can gain real-time insights and receive notifications when important information is collected during the incident response.
Alert customers quickly when power outages or planned maintenance will affect their area. Customers receive a text message with the necessary information and can respond with questions or follow a link to track the incident—just like they would a package.
Customers can submit service requests and report an outage through the customer portal, reducing phone wait times and speeding up response processes. Daupler’s AI triages submissions made through the portal, pushing critical incidents to the front and dispatching crews swiftly and effortlessly.
Daupler automatically collects accurate and reliable response data so you can track how employees are performing and make highly informed, objective staffing decisions. It also tracks how quickly crews arrive on scene, how often individual employees respond to calls, and how quickly they can resolve them.
Daupler pushes and pulls data to and from your current CMMS, GIS and other systems to show you continuous picture of response data. Eliminate transcription errors and save time with auto-filled data.
Daupler comes with 24/7 help desk support, help guides and tutorials, less than 24-hour response times and multiple call centers in the U.S. – each with dedicated support and maintenance specialists.
"Forming an on-call team used to require supervisors to take home an on-call list and call each person by level of seniority, per our labor union agreement, giving five minutes for each person to respond before calling the next. Daupler automated this process completely. Lifts a huge weight off of our supervisors."
Unified Government of Wyandotte County and Kansas City, KS
"The ability to have the calls screened has reduced the number of calls, we have a methodology to track the number of after hours calls we receive, and the ability to keep track of how many hours the guys are actually spending in the field—nights and weekends. Generally, really pleased with the system."
City of Roxborough, CO
Daupler is a software platform that you and your staff can log in to from your computers and mobile phones to gather the information and gain the insights you need, when and where you need them. There’s nothing to install, update or otherwise maintain. Daupler is fully customizable. We always assign a dedicated team member to learn your unique needs and configure the platform just for you. It will be ready to use in days, and you will see real, tangible results immediately.