Daupler helps street and stormwater utilities quickly and easily address incidents and improve infrastructure for the community, dramatically reducing the occurrence of accidents and unsafe conditions.
Forming an on-call team used to require supervisors to take home an on-call list and call each person by level of seniority, per our labor union agreement, giving 5 minutes for each person to respond before calling the next. Daupler automated this process completely. Lifts a huge weight off of our supervisors.
UG of WYCO/KCK
Mangers can use Daupler to spatially dispatch as many response teams as needed based on distance or drive time to locations. Daupler determines who’s available and can form a response team in less time than it takes a human to make one phone call.
Daupler automatically collects accurate and reliable response data so you can track how your team and individual members are performing in real time and make highly-informed, objective staffing decisions. Daupler uses GeoTagging to determine when response teams are on-scene. It also tracks how often individual employees respond to calls and how quickly they’re able to resolve them.
Daupler automatically documents each step in the response process creating an objective audit trail of the incident response. Managers can use their phones, tablets or laptops to gain real-time insights and receive notifications when important information is gathered during the incident response.
Daupler communicates with residents for you. It engages the reporting party so they can easily track the incident response process online – like they would a package delivery. Daupler connects response staff with residents and automatically documents call information. Our citizen engagement interface gathers feedback scoring from the citizen once the incident response is complete.
Daupler pushes and pulls data to and from your current CMMS, GIS and other systems to show you a more complete picture. It makes all the information you need available when and where you need it.
Daupler comes with 24/7 help desk support, help guides and tutorials, less than 24-hour response times and multiple call centers in the U.S. – each with dedicated support and maintenance specialists.
We have seen a significant reduction in call outs (estimated 75% reduction) as a result of Daupler. Also, Daupler has documented all emergency work performed.
City of Oakland, CA
Daupler is a software platform that you and your staff can log in to from your computers and mobile phones to gather the information and gain the insights you need, when and where you need them. There’s nothing to install, update or otherwise maintain. Daupler is fully customizable. We always assign a dedicated team member to learn your unique needs and configure the platform just for you. It will be ready to use in days, and you will see real, tangible results immediately.