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Get there faster.

Send crews within a certain distance or drive time to critical incidents, like a blockage in a right of way, and form response teams in less time than it takes to make a phone call. Work safely, efficiently, and keep citizens safe with improved response times.

Improve staff performance.

Daupler automatically collects accurate and reliable response data so you can track how your team and individual members are performing in real time and make highly-informed, objective staffing decisions. Daupler uses GeoTagging to determine when response teams are on-scene. It also tracks how often individual employees respond to calls and how quickly they’re able to resolve them.

Reduce paperwork and improve data.

Daupler automatically documents each step in the response process creating an objective audit trail of the incident response. Managers can use their phones, tablets or laptops to gain real-time insights and receive notifications when important information is gathered during the incident response.

Keep citizens in the loop and reduce callbacks.

Daupler communicates with residents for you. It engages the reporting party so they can easily track the incident response process online – like they would a package delivery. Our citizen engagement interface allows citizens to ask common questions, report new incidents, and send feedback.

Works with your customer service and work order systems.

Daupler pushes and pulls data to and from your current CMMS, GIS and other systems to show you a more complete picture. It stores all the information you need, when and where you need it.

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Get technical support any time, day or night.

Daupler comes with 24/7 help desk support, help guides and tutorials, less than 24-hour response times and multiple call centers in the U.S. – each with dedicated support and maintenance specialists.

"Forming an on-call team used to require supervisors to take home an on-call list and call each person by level of seniority, per our labor union agreement, giving five minutes for each person to respond before calling the next. Daupler automated this process completely. Lifts a huge weight off of our supervisors."

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Trenton Foglesong

Unified Government of Wyandotte County and Kansas City, KS

"Daupler has changed the way we do business. Our supervisors easily manage on-call staff and dispatch people. Communication with our teams has improved a ton. Response times are better, customers are getting better service. Crews love the quick access to tools. We’re very happy, couldn’t ask for a better platform."

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Tim Segard

City of Durham, NC

Up and running in days, not months.

Daupler is a software platform that you and your staff can log in to from your computers and mobile phones to gather the information and gain the insights you need, when and where you need them. There’s nothing to install, update or otherwise maintain. Daupler is fully customizable. We always assign a dedicated team member to learn your unique needs and configure the platform just for you. It will be ready to use in days, and you will see real, tangible results immediately.

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